Refund policy

Refunds

Last updated: May 26, 2026.

Paid reports are digital goods generated from the birth information submitted at checkout.

Before Generation

If payment was completed but the report has not been generated or delivered, a full refund may be issued.

After Generation

Because each report is generated and delivered as a customized digital product, refunds after delivery are limited. We may issue a refund or replacement when there is a duplicate payment, technical delivery failure, payment error, or clear service-side generation problem.

Incorrect Birth Data

If you entered incorrect birth information, contact support as soon as possible. Oracle may offer one courtesy regeneration before delivery, but after delivery a new purchase may be required unless applicable law says otherwise.

How To Request Help

Please include your order email, order reference, product name, and a short explanation. Refund timing depends on the payment provider and card issuer.

Consumer Rights

This policy does not limit any mandatory rights you may have under applicable consumer law or payment processor rules.

Merchant Information

Contact

For refund help, use Oracle chat on this page. Public support address: support@oraclechart.com.